We appreciate that business done on the Internet requires
a certain amount of trust and confidence.
We also understand that in the internet community, customer service is everything.
We do whatever it takes to make sure our customers are 100% satisfied.
Below are actual notes & letters that have been sent to us from past customers.
If you have something to say, please WRITE TO US!
Dear Jerry,
Thank you for all your help. Your customer service was out of the
ordinary and is very appreciated. Unfortunately, my fiance and I
decided not to do the champagne glasses for budgetary reasons.
I look forward to an event in the future when I can take advantage of
your wonderful prices and service.
All the best,
Desiree Gumbs
Jerry (via phone call)
The thermos/travel mug gift packs were just fabulous
You guys "Hit A Homerun!" Great Job!
Monica M
Prince William County Police Department
Jerry,
Very pleased!! Thank you. We'll be back
Barbara Nicodemus
Positive Change Hypnosis
Ladies,
Most of you are like me, winding down to a handful of months with a few minor obstacles to cover.
Anyone who is looking for champagne glasses should consider Back Nine Group.
I haven't found any flutes as attractive as these and ordered 252 for our reception.
Their prices are very reasonable and the personal "one-on-one" service is excellent.
Jerry provided us with several font types to choose from which gave my fiance an opportunity to have a say in the selection.
Jerry has responded to all our e-mail requests and my telephone calls.
I looked at a lot of glasses before I found his site and that's where I stopped. I loved what I saw.
Cynthia E. Hayes
Posted to Discussion Group @ Wedding Site
Dear Jerry,
Sorry I didn't call back but between work and my daughter starting fourth
grade spare time is limited!
Drink bottles were a big success, one small problem the
address for Edgewater was printed 1065 River Road instead of 1055 [actually
the post office informed us it should be 1033] so we will have to be careful
when we print the magnets.
Should I mail you the ones we are currently using?
We are low and I do need to order as soon as possible. Let me know.
Irene Hughes
Hughes Dentistry
Hi Jerry!
We've already run out of the magnets. They were extremely popular. I'm
sure we'll be ordering them again, but when I'm not sure.
Take care! Don't work too late!
June Huebbe
Baskin-Robbins
Jerry,
Thanks for the phone message on Friday. I was able to take a quick look at them [Rosewood Pens] on my way out last week. They looked great! The boxes also make the pens look special! Thanks again for your help. I'll be sure to mention Back Nine to my colleagues.
Georgia T. Chao, Ph.D.
Associate Professor
Department of Management
Michigan State University
Jerry,
I was very impressed with how well the site was set up. The service was excellent. Thanks for e-mailing me and/or calling with answers to all my questions. You were very helpful. I was very impressed with the can coolers. It was exactly as I specified. Great Job!
Sadie Maki
Mr. Rooter Plumbing
Hello Jerry,
Thank you so much for getting the mouse "thingees" [Mouse Keylight Keytags] to us at New York.
The Show went very well and the mouse key tags were beautiful!
One thing we learned, they were so popular and because they were
small, many people were grabbing four at a time!! Even my mother wants one
now.
Thank you for your diligence.
What news do you have regarding the 3M notepads on order?
Our next show is Nov 1-3, 1999.
Looking forward to hear from you. Have a very nice day.
Best Regards,
Denise
Webclients.net
Jerry,
I love it when a plan comes together. Thanks for your help on our order.
All the wine glasses arrived on time and if perfect condition. I even got an "attaboy" from my boss.
Please extend thanks to your supplier in Las Vegas, too.
I know they must have busted their chops getting this order out on time.
Have a Merry Christmas, Happy Hanukkah, and a Prosperous New Year,
Best Wishes,
Dave Thomas
Condor Earth Technologies, Inc.
Jerry,
I just wanted you to know that we received our magnets today.
We love them !!
They look GREAT ! Thanks for all your help in getting them to us on time, we
really appreciate it.
If we are ever in need of magnets we know who to call.
Thanks again for everything.
Tricia Pucci
Ben Franklin Elementary, Rochester MN.
